• General dispute resolution consultation
  • Meet with leadership
  • Work with healthcare leaders, physicians, nurses, attorneys and other involved persons
  • Assess communications and conflict:  issues and process
  • Facilitate policy and process development and plans to implement them
  • Develop and strengthen in-house capabilities (Including training and coaching)
  • Neutral services for resolving specific disputes and challenging situations
    (mediation and facilitation)

Sometimes, the last is first: an organization or group wants help with resolving a specific dispute. Following a successful experience, interest in how to avoid a repeat of the problem or how to work together better in the future can arise naturally; there is real motivation to build a collaborative and problem-solving culture. Experience with how dispute resolution can produce positive outcomes and better work relationships becomes the foundation for wanting to use it more often. Trust and confidence in the ideas and resources do grow with time and use.

How and when to get started are good opening questions. Please contact Jeanne Franklin or Jane Conard for preliminary discussion of what your organization’s or client’s needs for assistance might be. “No question is a stupid one.”