Services
- General dispute resolution consultation
- Meet with leadership
- Work with healthcare leaders, physicians, nurses, attorneys - other involved persons
- Assess conflict issues and process
- Facilitate policy and process development
- Develop and strengthen in-house capabilities (Including training and coaching)
- Select applications (approaches to particular categories of friction)
- Neutral services for resolving specific disputes and challenging situations
(mediation and facilitation)
Sometimes, the last is first: an organization or group within it wants help with resolving a specific dispute. Following that, interest in how to avoid the problem or how to work together better in the future can arise naturally; there is some motivation to engage in building a collaborative and problem-solving culture. Aside from regulatory mandates, experience with how dispute resolution can produce positive outcomes and easier work relationships becomes the foundation for wanting to use it more often. Trust and confidence in the ideas and resources grow with time and use.
How and when to get started are good opening questions. Please contact Jeanne Franklin or Jane Conard for preliminary discussion of what your organization’s or client’s needs for assistance might be. “No question is a stupid one.”