Offering: mediation, conflict management, facilitated meetings, and planning assistance

contact

Jeanne Franklin
phone:
703.684.3550
fax: 703.533.8977
email: jfranklin@franklinsolutions.net

latest entries

Franklin Solutions provides assistance to clients, be they individuals, businesses, or groups, by working with them to resolve their specific disputes through mediation, and by helping clients manage conflict so they can move forward productively. Conflict is inevitable; it surfaces in business as well as in so many other areas of human endeavor. Law suits are one form or stage of dispute. Also, dispute can exist more subtly, exerting a corrosive influence upon productivity.

Franklin Solutions helps clients to:  avert or resolve unnecessary conflict; minimize the harmful and costly effects of unresolved conflict by addressing it promptly; harness positive outcomes from substantive disagreement; and, from the clash of ideas and concepts, make new beginnings.

 

news, notes and events

Tuesday
Jan032012

Building The Future

2011 was not a great year for too many people in our country. Many need a hand and need to push the refresh button. If you need a hand, here is one personal or organizational plan:

  1. Make a list of what you believe you achieved last year and what you think you’d like to get done in the next year; name your values;  let the list sit “overnight,” and then take it back out to review with a rested pair of eyes;
  2. Allow yourself a strong pat on the back for the achievements – even if you had disappointments or losses you  probably achieved more than you have allowed yourself credit for;
  3. Confirm or tweak future goals; list some steps to meet them;
  4. Reflect on your deeper values that you’ll observe in taking those steps;
  5. Consider  ideas and age-old wisdom that remain a good source of advice although we easily forget and disregard less flashy suggestions;  
  6. For example, check out early entries on this blog such as the entry in January of 2010 – “Pinning Hopes on a Bright Future” and “The ABCs” post of June 2010; see if anything there speaks to you or inspires;
  7. Address what gets in the way, for example, deal with conflicts and negatives that are lingering – resolve them as positively as posssible to get them off the shelf or off the books;
  8. Plan to prevent recurring disputes – are there predictable “traps’ to avoid and are there some best practices that could help you (and others with whom you interact) deal with stress, disagreement, do a better job of staying “up” - on focus and on track?; figure out how to extract value from genuine differences of opinion;
  9. Cultivate continued learning  – it’s the gift that keeps on giving.  (I wouldn’t underestimate the value of self-education through reading, and other exposure to new information);
  10. Look for and keep in mind possible resources that may be of assistance when you are encountering a roadblock;

If this plan sounds too simple or superficial, it is neither. Like a diet, productivity calls for ongoing, consistent effort. But support is needed from time to time to maintain that effort. We need confidence and hope. Read this plan out loud if you must to get it off your screen and into a different part of your brain. Then try it. Refreshing goals, motivation, values, and knowledge can provide a much needed boost. Good luck!

Thursday
Dec222011

Heading Into A New Year

The fall of 2011 seemed hectic and at times fractitious. It is as though the strains of the economy and other unresolved problems were definitely making themselves felt both in healthcare and other workplaces. In my experience, mediation, and facilitation again assisted battle weary groups in very helpful ways. So here is my New Years message to you: Mediators, continue to believe that what we do is of real value and worthy of our concerted efforts; to those suffering throuh conflicts or facing difficult changes, take heart and please don't shortchange yourselves or your organization. Find out how a mediator/facilitator can contribute to improving your situation. Best wishes that you and our world will enjoy a hopeful, productive, and peaceful New Year in 2012!

Thursday
Dec222011

Great News: Healthcare Mediation Training

Check your calendars for February 6 and 7, 2012. The American Health Lawyers Association is offering a two part course in mediation on those dates in Orlando, Florida! Space is limited and prompt registration is a very good idea. Part I, taught by Jane Conard and myself, will be an Introduction to the Basics of Mediation training  for would-be mediators. Part II will be an Introduction to Interest Based Medical Malpractice Mediation, taught by Chris Stern Hyman of New York City, an experienced medmal mediator. Mediators with experience and healthcare providers are especially encouraged to attend the Part II training. A discount will be offered for those who sign up for both courses. These courses are offered in conjunction with the AHLA Physicians and Hospital and Health System Annual CLEs that begin on February 8 in the same location. Email cbrice at healthlawyers.org for information (or contact this office.)